Frequently Asked Questions (FAQ)
About Us

Who are we?

Receive-money.biz is an automated online exchanger that has been operating since 2015. The platform provides fast and secure exchange of cryptocurrencies, electronic and fiat money. Applications are processed automatically 24/7. Support is available daily from 09:00 to 22:00 (Kyiv).

What currencies are available for exchange?

  • Cryptocurrencies: BTC, ETH, USDT, LTC, etc.
  • Stablecoins: USDT, USDC, etc.
  • EPS: Payeer, Volet.
  • Cards: Visa/MasterCard in UAH, USD, EUR, etc.
  • Bank transfers: SEPA Instant, SWIFT, IBAN.
  • Mobile banks: PrivatBank, Monobank and etc.
  • Wallets: Revolut, ZEN.com.

Do I need to verify my card?

Verification may only be required when sending funds from a bank card. If necessary, the systеm will notify you at the application creation stage and send you an email.

Exchange

When is the application considered paid?

After the funds have been received at the exchanger’s details and confirmed by the systеm.

How does the exchange work?

  1. sеlect the exchange direction.
  2. Specify the amount and details.
  3. Confirm the application and pay.
  4. The systеm will automatically perform the exchange.

How long does the exchange take?

Usually from 5 to 15 minutes.

What to do if the exchange is frozen?

Contact support via online chat or email: express@receive-money.biz

Application statuses

What does the status “Error occurred” mean?

Support is awaiting a response by email. Check your email and reply.

What does the “Auto payment error” status mean?

Error in the details or technical failure. Support will contact you.

Application “Under verification” for a long time

The payment amount does not match the declared one. Contact support.

Application frozen (AML verification)

Additional verification is required (1-2 weeks). Provide the requested documents.

Fees and Limits

Fees and Limits

Fees are included in the rate. Minimums and maximums are specified before the exchange.

Security and refunds

How secure is the service?

We use SSL, 2FA and AML/KYC policy.

Is it possible to cancel the exchange?

Only until payment.

Support and Reviews

What are the working hours of the support service?

The support service works daily from 09:00 to 22:00 Kyiv time. You can contact us via online chat on the website, by email: express@receive-money.biz.
You can leave reviews on the websites BestChange, KursExpert and other specialized resources, links to which are posted on our website.

Affiliate program

How to participate?

To do this, you need to go to the “Statistics” menu section and get a link with a personal referral code.

How much will I get if I share the link?

You will receive from 5 to 30% of our profit when conducting an exchange from your referral.

Loyalty program

What is the RMC loyalty program?

RMC (TON) bonus for exchanges from $100.

How to get a bonus?

Specify your TON wallet when creating an application.

Is this an investment product?

No, it’s a bonus.