Assets – any electronic currencies, Fiat non-cash and cash national currencies, cryptocurrencies and tokens;
Exchange service (Service) – software hosted on the Internet for the exchange of Assets;
Exchange – transfer of Assets between the accounts of the Service and the User; User – any person who used the services of the Service, sent Assets to the accounts of the Service intentionally to perform the Exchange or mistakenly;
Request – the client’s desire to exchange Assets, issued in electronic form through user interfaces on the Service’s websites;
Timeout – the time allowed for the User to transfer Assets to the Service’s accounts to perform the Exchange;
Unaccounted funds – Assets credited to the Service’s accounts without making an Application on the Service’s websites or Assets credited to the Service’s accounts in excess of the amounts specified in the Application;
Refund – actions of the Service to transfer Assets or Unaccounted funds from the Service’s accounts to Users ‘ accounts;
Refund – actions of the Service to cancel the Exchange for the purpose of Refund.
1. the Developed policy describes the actions and omissions Of the service for the Return of Assets to Users, as well as the Commission provided by the Service for the processing of Refunds. This policy is an integral part of the Terms of service of the Service;
2. the Refund can only be made for an amount not exceeding the amount of the Asset sent by the User to the Service accounts for Exchange;
3. The refund can only be made to the User account specified in the Application or the Service received Assets, except in paragraph#7.4 policy;
4. Service fee for processing the withdrawal will be deducted from the amount returned to the user of the Asset;
5. Service Responsibilities:
5.1. the Service undertakes to return the Assets that were sent by the User to the Service’s accounts only if the Exchange did not take place. The user did not receive Assets from the Service to their accounts;
5.2. The service is obliged to return the Unaccounted funds to the User;
6. The service has the right:
6.1. Do not return Assets or Unaccounted funds until the User requests a Refund. Any actions of the Service to Return Assets in accordance with the current policy begin after the User contacts support. This means that without the User’s request, the Service is inactive in the Return mode;
6.2. Not to reimburse the User for the Commission of payment systems upon Return;
6.3. Refuse the user the Refund procedure, except for the cases provided for in clause # 7.3 of the policy;
6.4. Charge the Commission for the Return of Unaccounted funds specified in clause#8
6.5. Charge the Refund fee specified in clause#8 in case of inability to perform the Exchange for reasons beyond the control of the Service, in particular, when:
The service is not able to complete the Exchange for a blocked or limited User account;
The service cannot complete the Exchange on the Request made by the User in violation of the rules;
6.6. Charge the Refund fee specified in clause#8 for Applications canceled by Timeout. The user sent the Assets to the Service’s accounts after the Request was canceled and requires a Refund;
6.7. in accordance with clause#7.2 of this policy, do not pay additional commissions to the User;
7. Special conditions:
7.1. the Service stores the User’s Assets that are subject to Return at no charge;
7.2. the Service does not dispose of the User’s assets that are subject to Return in commercial interests, does not in any way extract investment or any other profit from such Assets;
7.3. The service can make concessions and to perform a Refund in the event of User error, namely, when the user made the Exchange out of his account, for example, at the expense of others;
To make a Refund, the User must independently take care of the return of the mistakenly transferred Asset to the Service account, agree with the account owner or the payment systеm about the return.
The service begins processing the user’s Refund under the conditions described in the current policy and only after receiving the full amount of the mistakenly transferred Asset.
For the Return of Assets, the Service deducts the Commission specified in clause#8 of the policy;
7.4. the Service may make concessions and make a Refund to the User’s account other than the one specified in the Application, if it is required to return the cryptocurrency Asset or tokens.
8.1. for Refunds provided by the policy, the Service deducts a Commission in accordance with the tariffs (taking into account the PS commissions):
|Bank.cards UAH||1% + fix 5 UAH.|
|Bank.cards RUB||5% + fix 50 RUB|
|Bank.cards EUR||6% + fix 5 EUR|
|Payment systems||Payeer (-0.95%), ADV (-1%), PM (-0.5%)|
|Stable coins||USDT OMNI (0%+15), USDT TRC20 (0%+2), USDT BEP20 (0,25%+3), USDT ERC20 (0%+10), DAI, USDC, TUSD (0%+10), BUSD (0,25%+3)|
|Cryptocurrencies||at the exchange rate of the systеm*|
*Attention! There are special rules for refunds in cryptocurrency! We record all incoming payments for applications in USDT on cryptocurrency exchanges, and in case of inability to conduct an exchange, You can request a refund under the following conditions: we buy you the cryptocurrency back for the amount of USDT that we received during the sale (regardless of which way the exchange rate changed), minus 0.5% + a fixed Commission for withdrawal from the exchange.